Privacy Policy

Effective Date: September 1, 2025

Last Updated: April 17, 2026

1. Introduction

KlockinTeam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile apps, web app, and related services (together, the "Service").

2. Information We Collect

2.1 Personal Information

• Company information (name, address, contact details)
• User account information (user ID, name, role)
• Work schedule and timesheet data
• Time-off requests and approvals
• Payroll and reporting information

2.2 Location Information

• GPS coordinates for time tracking verification
• Work location addresses
• Location-based time clock entries

2.3 Payment and Billing Information

• Billing name and email address
• Payment method details (processed securely by Stripe)
• Transaction history and invoice records
• Subscription plan and billing cycle
• Payment card brand and last 4 digits (for display purposes)

Note: We do not store complete credit card numbers. All payment processing is handled securely by Stripe, our PCI-DSS compliant payment processor. Credit card data is never stored on our servers.

2.4 Device and Technical Information

• Device type and operating system version
• Technical or diagnostic information the client sends as needed to operate, sync, or troubleshoot the Service (for example connectivity or error information)

3. How We Use Your Information

• Provide timesheet and time tracking services
• Process payments and manage subscriptions
• Generate payroll reports and analytics
• Verify work locations through GPS tracking
• Manage employee schedules and time-off requests
• Send billing notifications and invoices
• Communicate with users about their accounts and subscriptions
• Detect and prevent payment fraud
• Improve our services and user experience
• Ensure compliance with labor and tax regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• With Stripe: Payment information is shared with Stripe for processing payments and managing subscriptions
• With infrastructure providers: We use third-party hosting, storage, and networking providers to run the Service; they process data only as needed to provide those services
• To comply with legal obligations, court orders, or regulatory requirements
• To protect our rights and prevent fraud or unauthorized access
• With service providers who assist in app operations (under strict confidentiality agreements)

4.1 Third-Party Payment Processor

We use Stripe as our payment processor. When you make a payment, your payment information is sent directly to Stripe and processed according to Stripe's Privacy Policy. We receive only limited information such as payment success/failure status and masked card details (last 4 digits).

Stripe Privacy Policy: https://stripe.com/privacy

5. Data Security

We implement reasonable technical and organizational measures intended to protect your information, including:

• Use of HTTPS/TLS for data transmitted between the apps and our servers
• PCI-DSS compliant payment processing through Stripe (card numbers are handled by Stripe, not stored on our servers)
• Authentication and access controls for accounts
• Security updates as part of our ongoing development and operations

Payment Security: We never store complete credit card numbers. All payment card data is handled exclusively by Stripe, which is PCI-DSS Level 1 certified (the highest level of security certification in the payments industry).

6. Data Retention

We retain information for as long as needed to operate the Service and to meet legal, tax, accounting, and dispute-resolution obligations. Retention periods vary by data category and applicable law (for example, payroll-related and billing records are often subject to longer minimums). GPS or location fields stored with time entries follow the same retention approach as the underlying timesheet records they support.

After cancellation or closure of an account, we retain company data for a limited period where appropriate to allow reactivation or export, then delete or anonymize it in the ordinary course except where a longer period is required by law or payment-processor rules. Contact support@klockinteam.com to discuss deletion or export requests.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of certain data processing activities
• Request export or portability of your data where supported by the features available on your plan

Account deletion: You can request deletion of your account and associated data by following the steps on our Delete Account & Data page.

8. Location Services

Our apps use GPS or device location, when you grant permission, to support location verification features on supported plans. You can disable location services in your device settings, but premium location features will not function and some flows may be limited.

9. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

This Privacy Policy was last updated on April 17, 2026.